At Raefit, we prioritize your satisfaction. If you’re not completely satisfied with your purchase, our refund policy outlines the steps and conditions for processing returns and refunds.
Eligibility for Refunds
- Condition of Items: To qualify for a refund, items must be returned in their original, unused condition, unwashed, with all tags attached, and in the original packaging.
- Time Frame: Initiate your return within 7 days of receiving the product.
- Exclusions: Items marked as “non-refundable” or purchased during clearance sales are not eligible for refunds.
Refund Process
To initiate a return, please contact our customer support team at raifitawellness@rediffmail.com with your order details and the reason for the return.
Return Authorization: After reviewing your request, we’ll provide instructions for returning the item.
Refund Issuance:
After we receive and assess your returned item, we will initiate the refund process within 7-10 business days and The refunded amount will be credited back to your original payment method.
Non-Refundable Situations
- Items showing signs of use, washing, or damage due to misuse.
- Returns initiated beyond the 7-day return window.
- Shipping Costs
- Original shipping fees are non-refundable, except in cases where the return is due to our error (e.g., incorrect or defective item).
- The cost of return shipping falls upon the customer, except when specified otherwise.